When you try to connect to any resources that require you to provide your identity to continue, you should be prompted to enter your NetID and password on a page that looks like this:
Occasionally, this page fails to load for reasons that are beyond the scope of this article. This will usually result in an Error 400: Bad Request or something similar.
To resolve this, we can purge your cache and session cookie for the specific website. Please follow the instructions for the browser you are using, below:
Chrome:
- Select the settings icon to the left of the URL and choose “Cookies and site data”
- Choose “Manage on-device site data”
- Select the trash icon to delete the cookies/cache from the site
Edge:
- Select the lock icon to the left of the URL and choose “Cookies and site data”
- Choose “cookies”
- Select the site you’d like to delete cookies for and choose “remove”
Firefox:
- Select the lock icon to the left of the URL and choose “Clear cookies and site data”
- Choose “Remove”